What kind of support does Netrounds offer?

Netrounds AB support statement

Last updated May 13, 2016

 

Basic support

Our support knowledge base contains answers to frequently asked questions.

The Netrounds support team is available to maintain, manage and support every aspect of your service during business hours (Monday to Friday from 8:00 AM to 5:00 PM CEST). Supported communication channels in our basic support package are via support.netrounds.com, via email to support@netrounds.com, and via built-in live chat in Netrounds.

Critical issues affecting many customers are supported as needed outside of normal office hours for all support levels, including basic support.

Premium support

In addition to basic level support, support is also available via phone during business hours (Monday to Friday from 8:00 AM to 5:00 PM CEST).

Custom support package

We offer custom support agreements, including 24/7 worldwide support, for special contracts. Please contact us for more information.

Contact support

Support knowledge base: support.netrounds.com

Email: support@netrounds.com

Support business hours: Monday to Friday, 8:00 AM–5:00 PM CEST

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