Submit a request

Low - Demands, Service and Change requests, CSRs. Will be prioritized for future normal fixes and upgrades amongst other Issues. Medium - Failure scenario: General consultation and minor problems that have a minor effect on the functionality of the solution. A number of probes/features are affected from a functionality point of view. High - Failure scenario: Problems or disturbances affecting a specific area of functionality and/or an area of probes, but not the whole system. Few areas, probes are affected from a functional or communication point of view. Critical - Failure scenario: The total system is down and inoperable or System is severely limited or degraded. All/many customers/employees are affected. All work has stopped and the situation is causing a critical impact to customer/employees processes and productivity. Management servers, clients and probes are not accessible. The situation is causing a significant impact to certain portions of Netrounds. The system is interrupted and recovered but has a high risk of reoccurrence. Management servers, clients and probes are affected both from functionality and communication point of view.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Enter your account or domain name (NNN in URL so we can identify you as customer and help you effectivly

Phone number including country code (+1... or similar) where we can reach you if needed.

Add file or drop files here